Clear answers about products, orders and care.
Find practical answers about SkinFox product information, cosmetic guidance, checkout, delivery and customer accounts.
01How do I find the right products for my routine?
Start with Find My Care. Tell us about your skin, hair or scalp-care needs and preferences, and the guide will suggest a cosmetic care routine using the SkinFox collection. You can review each product before adding it to your bag.
02Does Find My Care provide medical advice?
No. Find My Care helps you explore cosmetic products and daily routines. It does not diagnose conditions or replace a consultation. For persistent, painful or concerning symptoms, speak with a qualified healthcare professional.
03How much sunscreen should I apply?
Use the amount and reapplication guidance printed on the approved Rayyvia pack. A consistent amount matters more than trying to stretch a tube; do not use this website as a substitute for the final label.
04When should I reapply sunscreen?
Reapply Rayyvia as directed on the approved product label, especially when the label indicates reapplication after outdoor exposure, sweating or towel drying.
05Should I use hair oil before or after washing?
An oil-led routine is commonly used before a wash, but the correct placement, amount and contact time depend on the final Onion Hair Oil label. Follow that pack rather than a generic routine.
06Can I use Onion Hair Oil with Onion Shampoo?
Both products can be explored as separate hair-care steps. Use the oil and shampoo only as directed on their respective approved labels, and stop if irritation occurs.
07Is Acnfin Soft suitable for oily-feeling skin?
Acnfin Soft is presented as a foaming face-wash format for an acne-prone skin routine. Review the final label for suitability and consult a qualified professional for persistent or painful symptoms.
08Can I use a body lotion on my face?
Use Hydrelle or Coco Kiss only on the areas and skin types approved on the final product label. If the pack does not specify facial use, ask a qualified professional before applying it to your face.
09How long does delivery take?
Delivery availability, estimated dates and charges are confirmed at checkout after you enter a serviceable pincode. Your order page shows the latest shipment and tracking information when it is available.
10Which payment methods does SkinFox accept?
SkinFox currently uses secure online payment through Razorpay when the payment service is configured. The available method is shown before you place the order.
11Can I return a SkinFox order?
Return eligibility, timelines and refund handling are described in the SkinFox shipping and returns policy. Contact support with your order ID if you need help with a specific delivery.
12Where can I find product pricing?
Every available SkinFox product shows its current selling price and MRP on the product page. Shipping and taxes, when applicable, are shown at checkout before you place the order.
13How can I view my orders and saved addresses?
Sign in using the account icon, then open My orders or Saved addresses. Your account brings together your order history, profile and delivery details. For help with an order, email contact@skinfox.in.